Custom Domains & Refreshed Emails

Custom Domain Email

Your platform emails no longer need to come from a generic address. With DNS white-labeling, manufacturers can now authenticate and send all transactional emails quotes, order confirmations, invoices directly from their own domain. This means your customers see emails from orders@yourdomain.com instead of a third-party sender, building trust and reinforcing your brand at every touchpoint.

Setup is straightforward: configure your domain within the platform settings, complete the DNS authentication steps, and all outgoing emails will be routed through your verified domain. The system validates that your sending address matches your authenticated domain to prevent misconfiguration.

Refreshed Email Templates

14 transactional email templates have been redesigned with a modern, consistent layout and enriched data. The following emails now feature the new design:

• Orders: confirmation, creation, acknowledgement, update, tracking, paid, invoice notification, and conversation
• Projects: creation, request creation, conversation, and quote under review
• Account: welcome and one-time password

Order confirmations in particular now include detailed line-item breakdowns, pricing context, and clearer calls to action. Every template is aligned with your workspace branding.