Order Updated

Overview

The Order Updated event fires whenever an existing order is modified in Phasio. This is the most frequently triggered webhook event, as it covers a wide range of order state changes.

When it triggers

This webhook fires when an existing order is modified in Phasio. Specific trigger conditions are not yet documented.

Payload

The payload structure is identical to the Order Created event. The decrypted payload is a JSON object with the following fields:

Field	Type	Nullable	Description
`orderId`	`number`	No	Unique identifier for the order.
`threadId`	`number`	Yes	Conversation thread ID associated with the order, if any.
`quoteNumber`	`string`	No	The quote number (e.g., `"Q-001"`).
`orderNumber`	`string`	Yes	The order number (e.g., `"ORD-001"`). `null` for uncommitted orders.
`customerOrganisationId`	`number`	No	ID of the customer organisation that placed the order.
`customerOrganisationName`	`string`	No	Name of the customer organisation.
`createdDate`	`string`	No	ISO 8601 date-time when the order was originally created.
`kanbanColumnName`	`string`	Yes	Name of the Kanban column the order is currently in.
`kanbanColumnSequence`	`number`	Yes	Sequence number of the Kanban column.
`paymentStatus`	`string`	Yes	Current payment status (e.g., `"PAID"`, `"UNPAID"`, `"PARTIALLY_PAID"`).
`actorType`	`string`	Yes	The type of actor that triggered this event (e.g., `"MANUFACTURER"`, `"CUSTOMER"`).
`customReference`	`string`	Yes	Custom reference string set by the manufacturer or customer.
`parts`	`array`	No	List of parts in the order. See Part object. Each part includes a `workOrders` array (production runs) — see Work order object.
`expenses`	`array`	No	List of additional expenses. See Expense object.
`pricing`	`object`	No	Pricing breakdown. See Pricing object.
`shipping`	`object`	Yes	Shipping details. See Shipping object. `null` if no shipping is configured.

For detailed documentation of nested objects (parts, workOrders, expenses, pricing, shipping, address), see the Order Created event page.

The part-level productionSteps field reflects the first work order's routing and is empty until a work order exists. Read production steps from workOrders[].productionSteps.

Example payload

The payload reflects the current state of the order at the time the event was fired.

{
  "orderId": 12345,
  "threadId": 9876,
  "quoteNumber": "Q-001",
  "orderNumber": "ORD-001",
  "customerOrganisationId": 678,
  "customerOrganisationName": "Acme Manufacturing",
  "createdDate": "2025-06-15T10:30:00",
  "kanbanColumnName": "Shipped",
  "kanbanColumnSequence": 4,
  "paymentStatus": "PAID",
  "actorType": "MANUFACTURER",
  "customReference": "PO-2025-0042",
  "parts": [
    {
      "id": 1,
      "specificationId": "550e8400-e29b-41d4-a716-446655440000",
      "name": "Bracket Assembly",
      "technology": "CNC Machining",
      "material": "Aluminum 6061",
      "quantity": 100,
      "pricePerPart": 12.50,
      "color": null,
      "infill": null,
      "precision": "Standard",
      "volume": 42.75,
      "area": 128.30,
      "width": 50.00,
      "height": 30.00,
      "depth": 10.00,
      "minBoundingBoxVolume": 15000.00,
      "minimumWallThickness": 1.20,
      "convexHullVolume": 48.50,
      "shrinkWrapVolume": 45.10,
      "postProcessings": [
        {
          "name": "Anodizing",
          "price": 2.00
        }
      ],
      "workOrders": [
        {
          "id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
          "name": "Run 1",
          "quantity": 100,
          "productionSteps": [
            {
              "name": "Machining",
              "sequence": 1
            },
            {
              "name": "Anodizing",
              "sequence": 2
            },
            {
              "name": "Quality Check",
              "sequence": 3
            }
          ]
        }
      ],
      "productionSteps": [
        {
          "name": "Machining",
          "sequence": 1
        },
        {
          "name": "Anodizing",
          "sequence": 2
        },
        {
          "name": "Quality Check",
          "sequence": 3
        }
      ]
    }
  ],
  "expenses": [
    {
      "id": 1,
      "name": "Setup Fee",
      "price": 50.00
    }
  ],
  "pricing": {
    "currency": "USD",
    "totalPrice": 1375.00,
    "totalLocalPrice": 1375.00,
    "shippingFee": 25.00,
    "taxPercentage": 10.00,
    "taxAmount": 125.00,
    "applyTaxToShipping": true,
    "discountPercentage": 5.00,
    "paymentDueDate": "2025-07-15",
    "topUpAmount": null
  },
  "shipping": {
    "shippingMethod": "FedEx Ground",
    "address": {
      "id": "addr-001",
      "street1": "123 Industrial Ave",
      "street2": "Suite 400",
      "city": "Austin",
      "state": "TX",
      "country": "US",
      "zip": "73301",
      "name": "Acme Manufacturing",
      "phone": "+1-555-0100",
      "email": "receiving@acme.com",
      "residential": false
    }
  }
}

Overview

When it triggers

Payload

Example payload

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